Pick the response commitment your operation needs. Every plan is backed by the same engineers and the same documentation standard. The difference is how fast we are at your side.
Response time is measured in business hours from ticket receipt to a qualified engineer beginning substantive engagement on the issue. Tickets received outside business hours enter the response clock when business hours resume. Response time is not resolution time. Project work, including migrations, deployments, and new builds, is scoped separately from support plans. Prices are in US dollars, flat per month for organizations of up to 50 staff, and exclude applicable taxes. Larger teams are quoted individually. Engagements outside the United States are served by CoachToph Limited at coachtoph.com.
Business hours: Monday to Friday, 8:00 a.m. to 6:00 p.m. Eastern Time, excluding US federal holidays.
For clients on an active support plan. Your response clock starts when the ticket lands in our queue during business hours. Tickets received outside business hours enter the response clock when business hours resume.
Business down? Submit the ticket first, then email support@coachtoph.com with “URGENT” in the subject line so we can identify the incident quickly.
Not on a plan yet? Start at the contact page and we will recommend the right tier.
